What’s Taking Place at This Time?

Marketing campaigns and SEO were the most checked items on the list of current capabilities under the “Now” category. The popularity of these categories is not surprising to me; SEO and marketing campaigns are essential parts of any business’s strategy if they want their items to be discovered or known about.

Closely behind these two existing competencies were customer support and customer experience. It’s encouraging to see that most businesses have not only realized how important it is to keep the client in mind at all times, but have also taken big steps to deliver exceptional customer service. The equal amount of boxes were also marked for having an e-commerce website with a shopping cart and transaction features.

Novel: The Point of Interest

What on the “New” list was most frequently checked? Triggered marketing campaigns were the most widely used of all the new features. Once more, this feature ties in with the general desire to be able to respond to user behavior on the website and inquire further about the things that users deem significant. A number of them tied for the most mentions, and they were all related to the promotional category and included upselling, loyalty programs, and promotion. The other features that were mentioned equally often have to do with shipping and returns in the context of trade.

Once more, the goal of these capabilities was to further the commerce and promotion capabilities listed in the “Now” fundamental category. It is recommended that this phase incorporate features like guided shopping and upselling and cross-selling.

What Do Cutting-Edge Businesses Do?

The “Next” category should have a significantly lower number of things checked off. Only the most cutting-edge characteristics that will be utilized in the future are included in this category, which companies are only now starting to investigate.

It should come as no surprise to hear that the most favored item in the “Next” category was AI-driven customisation. As we all know, the use of artificial intelligence (AI) is growing, and D2C is no different.

Artificial Intelligence will significantly impact all aspects of our lives. We see that it plays a significant role in driving a more intelligent chatbot, initiating a personalized customer experience, and analyzing customer behavior in D2C.

Examining D2C Perspectives in Production and Delivery

The comments we were given during the session was mostly rational, although there were also a few unexpected things. Naturally, the businesses wanted people to find their website and products, and they also wanted to make sure that, on a commerce platform, they had created an excellent consumer experience. It also seems obvious that they would give top priority to at least the most fundamental features of purchasing, such as accurate product information, a shopping cart, delivery choices, and return policies.

We strongly advise companies to consider large investments as soon as possible, as many factors that could have a significant impact in these areas were not as frequently included in our categories.

Have you noticed any well-liked products that aren’t included in your list of capabilities? Which ones are you eager to focus on in the upcoming months? Utilize our knowledge of the manufacturing sector and get in touch with us to talk more about the insights we’ve obtained and how to rank these direct-to-consumer offerings.

Examine D2C in greater detail for Manufacturers.